Digital Photo Frame
Relive those precious memories
Bring your memories to life
FAQS
Free standard shipping applies on all orders.
Standard Shipping:
We charge $0 flat fee on all domestic standard shipping orders.
All orders have a lead time of 2-7 business days from the date of dispatch*
Priority Insured Shipping (Tracked, Extra Safe & Secure):
We charge a flat fee on all domestic priority insured shipping orders.
All orders have a lead time of 1-3 business days from the date of dispatch*
International Shipping:
We ship Internationally! Click here to view estimated lead times.
*Please also note there are longer than usual delivery times in the delivery network. The above delivery timeframes are an estimate and are used as a guide only.
Duties & Taxes:
Some countries charge duties or Value Added Tax when goods are imported. Griffin Direct Company has no control over these fees and is not responsible for any of these charges. These charges are imposed by and controlled by local governments, border security and/or customs authorities and can be added randomly.
It is your responsibility to pay any duties, Value Added Tax or other similar charges. If you refuse to pay these additional amounts then your delivery will be returned to us. Provided that the product is still in its original condition, Griffin Direct Company will refund you the cost of your purchase (minus the costs of shipping to and from your country).
Other Information:
If a change of address is made directly with your local post office or Griffin Direct Company will not be held responsible for any loss or misdelivered parcels. Requests for change of address must be made directly with Griffin Direct Company via our customer care email prior to your order being shipped. We will do our best to action this request prior to your item being shipped but can’t guarantee the change. If you have any questions please email our customer care team at support@griffindirect.com
Griffin Direct Company is not responsible for lost or stolen packages or packages delayed in transit unless ‘Route Package Protection’ was added to your order.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Certainly! We will send you an email with your tracking link within 2 business days after placing your order.
Most orders are delivered within 7 - 12 days. Click here to view shipping policy.